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support@hawkcraftstudios.comFrequently Asked Questions
Find quick answers to common questions
How do I add ModBlox to my server?▼
Click the "Add to Discord" button on the homepage, select your server, and authorize the required permissions. The bot will join your server instantly.
How do I configure the bot?▼
Visit the dashboard, select your server, and configure permissions, log channels, and commands. All settings are saved automatically.
What permissions does ModBlox need?▼
ModBlox requires permissions to read messages, send messages, manage messages, ban/kick members, and view audit logs for logging purposes.
How do I set up logging?▼
Go to Dashboard → Channel Configuration and select which channels you want for different log types (message logs, join/leave logs, command logs, etc.).
Can I customize welcome and goodbye messages?▼
Yes! In Channel Configuration, you can set custom messages with placeholders like {user}, {server}, and {membercount}.
How do command permissions work?▼
In Dashboard → Permissions, you can assign permission levels to roles and configure which level is required for each command.
What is the difference between Plus and Pro?▼
Plus offers advanced moderation features for one server, while Pro includes all Plus features plus priority support and works on multiple servers.
How do I upgrade to Plus or Pro?▼
Visit the Pricing page, select your plan, and complete the payment. Your license will be delivered via email instantly.
Can I get a refund?▼
Yes, we offer refunds within 14 days of purchase. Contact our support team with your order details.
The bot is offline or not responding?▼
Check if the bot has proper permissions in your server. If the issue persists, join our Discord server for real-time support.
How do I report a bug?▼
Join our Discord server and report the bug in the #bug-reports channel with details about what happened.
Can I suggest a feature?▼
Absolutely! Join our Discord server and share your ideas in the #suggestions channel. We love hearing from our community!
Still need help?
Our team is here to help! Join our Discord community for the fastest support or send us an email for detailed assistance.